Payment Policy
Effective Date: May 1, 2025
Accepted Payment Methods:
Taxes and Fees:
The Sweet Crumble accepts the following payment methods:
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Major Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
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Stripe ( the payment processor currently used)
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All applicable taxes are calculated and included at checkout.
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Additional fees, such as shipping charges or rush fees, will be clearly detailed during checkout and prior to completing your purchase.
Payment Terms:
Taxes and Fees:
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Due to the nature of our custom and perishable products, all sales are final.
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Refunds are not provided unless an error is made by The Sweet Crumble or at our sole discretion in exceptional circumstances.
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Payment must be made in full at the time of placing your order unless otherwise explicitly stated.
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For custom orders, a 50% non-refundable deposit is required at the time of booking, with the remaining balance due 72 hours prior to pickup or delivery.
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Orders without completed payment within the specified timeframe will not be processed.
Payment Security:
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Payments are processed securely through trusted third-party payment processors.
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The Sweet Crumble does not store sensitive payment information on our servers.
Order Confirmation:
Upon receiving your payment, you will receive an order confirmation via email. Please ensure your provided email address is correct to receive important updates regarding your order.
Policy Changes:
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We reserve the right to update this payment policy at any time. Any changes will be communicated via this page.
Refunds
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Due to the nature of our custom and perishable products, all sales are final.
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Refunds are not provided unless an error is made by The Sweet Crumble or at our sole discretion in exceptional circumstances.
Contact Us:
For any questions or concerns about our privacy practices, please contact us at:
The Sweet Crumble
Email: thesweetcrumble@outlook.com
Privacy Policy
Effective Date: May 1, 2025
Introduction:
The Sweet Crumble ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit or make a purchase from our website.
Sharing Your Information:
We share your personal information with third parties to help us use your information effectively, including:
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Payment processors (e.g., Stripe, Square, PayPal) to securely process payments
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Wix, which powers our website and online store
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Shipping providers to deliver your orders
We may also share your information to comply with applicable laws or to protect our rights and property.
Information We Collect:
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse, we collect information about the pages you view, products you view, and your interactions with the site.
When making a purchase, we collect certain personal information, including your name, billing address, shipping address, payment details, email address, and phone number.
Cookies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie settings through your browser preferences.
How We Use Your Information:
We use your information to:
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Fulfill your orders (processing payments, arranging shipping, providing invoices, order confirmations, newsletters, and custom order communications)
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Communicate with you regarding your orders or inquiries
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Screen orders for potential fraud or risk
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Provide you with updates, promotions, or marketing communications (only with your explicit consent)
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Improve and optimize our website experience for you
Your Rights:
You If you're a resident in certain regions, including Europe, you have rights regarding your personal information, such as accessing, correcting, or deleting your personal data. To exercise these rights, please contact us using the details below.
Changes:
We may update this privacy policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.
Security:
Contact Us:
We take reasonable precautions to protect your personal information from unauthorized access, misuse, or loss.
For any questions or concerns about our privacy practices, please contact us at:
The Sweet Crumble
Email: thesweetcrumble@outlook.com